These General Terms and Conditions (the “Terms”) contain the rules for using the service called Lexa, the robot lawyer. The service is operated by SynthMind Solutions Kft. (the “Provider”).
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Use of our services requires acceptance of these Terms. The registering and subscribing natural person or other legal entity (the “User” or “you”) expressly accepts these Terms by ticking the checkbox stating that they accept the Terms and the Privacy Notice. You acknowledge that you have read, understood and unconditionally accepted all provisions of the Terms. If you do not accept these Terms, you must stop using Lexa immediately.
In addition to these Terms, the Privacy Notice explains in detail how we process your personal data while you use our services and what measures we take to protect it.
For the purposes of these Terms, the following expressions have the meanings below:
Chat: text-based question-and-answer communication between the User and the Service, where the Service’s AI-based system automatically answers legal questions.
Chat History: all questions, answers and other interactions created during previous Chats conducted by the User in the Service.
Subscription: the agreement under which the User receives a Usage License for Lexa services for a defined period in return for a fee.
Subscription Fee: the amount paid by the User for use of the Service under the Subscription, granting the Usage License for the relevant Subscription Period. Current fees are available on the Website.
Subscription Period: the period during which the User may use Lexa services under the Usage License and Subscription.
User: any natural person or other legal entity who has registered and/or subscribed, thereby gaining access to and using the Platform and Service.
User Account or Account: the personal account created for the User during Registration, through which the User accesses User Content, Chat History and manages the Subscription.
User Content: all data, information and content uploaded to or processed on the Platform by the User through the Service, including answers generated by Lexa.
Terms: this General Terms and Conditions document.
Consumer: a natural person acting outside their trade, independent profession or business activity, as defined by applicable law.
GPAI model: an artificial-intelligence-based language model that generates text answers (“Output”) in natural language.
Input: the question submitted by the User on the Chat interface and any related uploaded document or referenced link.
Lexa Brand: trademarks, logos and visual identity elements related to Lexa and its services.
Lexa or Service: Lexa is an AI-based online cloud service that allows Users to receive automatically generated answers based on current legislation, in response to natural-language questions and uploaded documents. The User’s question and conversation history are analyzed through an automated process, split into precise legal questions, searched against relevant legal text excerpts, and a large language model prepares a clear answer from verified legal sources.
License or Usage License: permission granted to the User to access and use Lexa under these Terms.
Platform: Lexa’s online environment, including all websites, applications and services operated through cloud providers used by Lexa.
Trial Use: discounted, limited access to Lexa services for testing the Service.
Registration: the action required for using the Service, during which the User provides data needed for the User Account. Information on processing these data is available in the Privacy Notice.
Website: Lexa’s user interface where Registration, Subscription and use of the Service take place.
Integration: use of Lexa through external AI systems and APIs provided by third parties, by connecting your Subscription to external generative AI services.
Within the Service, User questions and uploaded documents are analyzed automatically. Based on this, Lexa identifies relevant legislation and generates plain-language legal answers. The Service may also include optional functions:
Answers generated by Lexa are based on current national and European Union legislation, court decisions and authority practice available in the Service for the relevant jurisdiction. The system relies on legal databases and simplifies access to and search within them. By accepting these Terms, you acknowledge that the Service answers questions according to the time state set by the User, with the default being current law. Checking and setting the correct time state is outside the Provider’s control and is the User’s responsibility. The Provider is not liable for damages arising from incorrect or inappropriate time-state settings.
Lexa aims to support legal orientation and make legislation easier to access and understand. It does not constitute legal practice, does not provide legal representation and does not provide legal advice. By accepting these Terms, you acknowledge that the Service does not replace the work of an attorney, in-house counsel or other legal professional, especially in court or authority proceedings.
Lexa operates automatically without human intervention. Answers are informative, and the User decides at their own responsibility whether and how to use them.
Artificial intelligence is a rapidly developing field. The Provider continuously works to improve Lexa’s accuracy, reliability, safety and usefulness and to reduce hallucinations. However, because of the probabilistic nature of the technology, Outputs from GPAI models used by Lexa may not always be accurate and may not always reflect relevant legislation. By using Lexa, you acknowledge and accept that:
The User acknowledges these limitations and undertakes to use Outputs responsibly and ethically. The Provider limits its liability arising from use of the Service as set out in section 8.
Use of the Service requires Registration and creation of a User Account. Data described in the Privacy Notice must be provided. The User may modify registration data until the Account is created and may later modify account data within the User Account. The User must provide true data and is responsible for its accuracy.
The Service is available on a subscription basis. After Trial Use, the registered User may access the Service’s functions without the trial limitations by activating a Subscription. Detailed rules on Trial Use and Subscription are set out in section 5.
The Service may allow the User to connect their Subscription to external generative AI services. The Provider may determine and modify the supported Integrations unilaterally.
By activating an Integration, the User allows questions, session context and other information needed for answering to be forwarded from the external third-party service interface to Lexa so that Lexa can generate an answer using its legal database.
The User acknowledges that Integration enables only the forwarding of information necessary for processing the relevant request. The Provider does not access the User’s full external-service account and is not entitled to review other conversations or content in the external service, except where they are forwarded as needed for the Integration. Questions and answers transmitted through the Integration may be processed by the Provider to the extent necessary for operating the Service. Conversations in the external AI service do not form part of the Provider’s Chat History.
Use of external AI services is governed by the relevant provider’s own terms, privacy notices and contractual rules.
The Provider is not liable for the operation, availability, security or data processing practices of external providers, nor for damages, costs, data loss, lost profit or other adverse consequences arising from restrictions, suspension, termination, modification or unavailability of external services or integrations.
The User may upload documents for analysis, processing and answer support. The Service may also allow anonymization of uploaded documents. The Provider may unilaterally determine permitted file types and maximum size.
The User acknowledges that uploaded documents may be processed by automated tools, including AI-based technologies, to provide Service functions, especially document analysis, anonymization, legal answer generation, summarization and related functions.
The Provider is not obliged to review uploaded documents for content, lawfulness or upload legal basis and is not liable for infringements arising from User-uploaded documents or their processing. The Provider may refuse to process or may delete documents if there is reasonable suspicion that they contain unlawful content, infringe third-party rights, or create legal or security risks.
Anonymization is optional and remains outside the Provider’s control. Damages arising from failure to use anonymization are the User’s responsibility. The anonymization feature is AI-based and full accuracy cannot be guaranteed.
The User must use Lexa lawfully and with respect for the rights and legitimate interests of others, including the Provider and third parties. In particular, the User must not:
The Provider may take civil and, where applicable, criminal legal steps against unlawful conduct.
The current subscription plans, fees and features are available on the Website. Unless otherwise stated, Subscription Fees are payable in advance for the relevant Subscription Period. The Provider may modify available plans and fees for the future.
The Subscription renews according to the conditions shown during checkout unless cancelled. The User is responsible for keeping payment and billing data accurate.
Consumers may have a statutory withdrawal right under applicable law. Detailed consumer information is provided in section 12.
The User may cancel or modify the Subscription through the User Account or the payment-management interface made available by the Provider.
Subject to compliance with these Terms and payment of applicable fees, the Provider grants the User a non-exclusive, non-transferable, limited license to access and use Lexa for its intended purpose during Trial Use and the Subscription Period.
During Trial Use and the Subscription Period, the User may:
During a Pause, the User may access and use Chat History as described above and provide feedback.
All other activities are prohibited without the Provider’s prior written permission, including accessing or reverse engineering source code, structure or databases, copying or reproducing the Service, disclosing non-public elements, or using the Lexa name, trademarks or visual identity.
For Inputs, the User grants the Provider the usage rights necessary to perform the Service.
Outputs generated by Lexa are available to the User and may be used freely by the User, at their own responsibility and for lawful activities, including legal work. The Provider does not assert exclusive or restrictive copyright claims over Outputs.
For feedback submitted during use of the Service, the User grants the Provider a full, non-exclusive, transferable, free-of-charge, time-unlimited and worldwide usage right for improving the Service.
The GPAI model provider used by the Service does not use User Content for further model development.
The Provider processes personal data in accordance with applicable law, especially Regulation (EU) 2016/679 (GDPR).
Detailed rules on collection, processing, storage and transfer of personal data are contained in the Provider’s separate Privacy Notice, available on the Website.
The Provider warrants that it lawfully provides the User with the possibility to use the Service during the Subscription Period against payment of the applicable Subscription Fee, and that no third-party right exists that would prevent or exclude the User’s licensed use.
The Provider strives to provide a reliable and effective Service. However, except as expressly stated, the Service is provided “as is” and “as available”, without express or implied warranties. The Provider does not guarantee uninterrupted or error-free operation, absence of harmful components, or the accuracy, reliability or completeness of information and content.
To the maximum extent permitted by law, the Provider excludes liability for:
For paid services, the Provider’s liability for proven direct damage caused by breach of contract is capped at 100% of the Subscription Fee for the last Subscription Period affected by the breach. The Provider excludes liability for indirect, consequential or incidental damages, lost profits, lost business, goodwill or reputational loss.
The User must use the Service lawfully and in compliance with these Terms and applicable laws. The Provider may suspend or permanently terminate access in case of unlawful, abusive or non-intended use, or non-payment of Subscription Fees.
Consequences may include:
If an Account is suspended or deleted because of unlawful conduct, the User is not entitled to a refund of prepaid Subscription Fees.
If the User breaches any rule and the Provider suffers damage, the User must compensate the Provider in full.
The Provider reserves the right to amend these Terms unilaterally at any time. Amendments enter into force when published on the Website or otherwise made available to the User, unless a later effective date is specified.
Amendments apply for the future and do not affect previously created legal relationships unless the nature of the amendment requires otherwise.
If you continue using the Service after an amendment enters into force, this is deemed acceptance of the amended Terms. If you do not accept the amended Terms, please cancel your Subscription and stop using the Service.
These Terms and legal relationships arising from or connected with use of the Service are governed by Hungarian law, especially Act V of 2013 on the Civil Code. If you are a Consumer, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of the country of your habitual residence.
The Provider and the User aim to resolve disputes amicably through consultation.
If a dispute cannot be resolved within a reasonable time, the competent Hungarian court at the Provider’s registered seat has jurisdiction, unless the User qualifies as a Consumer and mandatory consumer jurisdiction rules apply.
Official communication between the Provider and the User is electronic.
The User may contact the Provider at the e-mail address in section 1 regarding the Service, Subscription, these Terms or any related question.
Provider notices, including notices about contract amendments, Subscription or Service status, are primarily sent to the User’s provided e-mail address or made available through the User Account.
The User must ensure that the provided e-mail address is real and continuously accessible.
This section applies where the User uses the Service as a Consumer.
Before conclusion of the contract, the Provider informs the Consumer of the essential characteristics of the Service, Provider details, total price, payment and performance conditions, complaint handling, withdrawal rights, warranty information and customer support, as required by Directive 2011/83/EU on consumer rights and the applicable national rules on distance contracts.
The essential characteristics of Lexa are set out in section 3 of these Terms. The Website provides current information on available Subscription Periods and Subscription Fees. The fees displayed on the Website include VAT and are shown in the currency indicated on the Website. The full gross amount is shown at checkout, including any taxes and discounts.
The Provider does not apply premium-rate communication charges. Internet or mobile connection costs are payable by the Consumer to their own telecommunications provider.
The Consumer may submit complaints using the contact details in section 1.
Consumers may have a 14-day withdrawal right from conclusion of the contract, subject to applicable law. To exercise the right of withdrawal, please send a withdrawal statement to the Provider electronically.
The Provider does not have a statutory commercial warranty obligation beyond mandatory legal requirements. The Provider operates customer support by e-mail at the address provided in section 1.
Consumer rights and remedies are governed by applicable EU consumer-protection laws and the mandatory provisions of the law of the country of your habitual residence.